Friday, August 31, 2012

Funny Helpline Conversation

This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. After this conversation , Help desk Operator was fired!! In turn, he has sued the Word Perfect organization for "Termination without Cause".
Actual dialogue of a former WordPerfect Customer Support employee. (After reading this you can guess why they record these conversations!):

Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a sudden the words went away."
Operator: "Went away?"
Caller: "They disappeared."
Operator: "Hmm So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I type."
Operator: "Are you still in WordPerfect, or did you get out??"
Caller: "How do I tell?"
Operator: "Can you see the C: prompt on the screen??"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the screen?"
Caller: "There isn't any cursor: I told you, it won't accept anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??"
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"
Caller: "No."
Operator: "Well, there are. I need you to look back there again and find the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."
Caller: "I can't reach."
Operator: "Uh huh. Well, can you see if it is??"
Caller: "No."
Operator: "Even if you maybe put your knee on something and lean way over??"
Caller: "Oh, it's not because I don't have the right angle -  it's because it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only light I have is coming in from the window.

Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not??"
Caller: "Because there's a power failure."
Operator: "A power......... A power failure? Aha, Okay, we've got it
licked now.

Do you still have the boxes and manuals and packing stuff your computer came in??"

Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I tell them??"
Operator: "Tell them you're too stupid to own a computer!!!!!"

Thursday, August 30, 2012

Santa Jokes 3

Santa Banta on Double Decker Bus

Santa Singh and Banta Singh landed up in Bombay. They managed to get into a double- decker bus. Santa Singh somehow managed to get a bottom seat, But unfortunate Banta got pushed to the top. After a while when the rush is over, Santa went upstairs to see friend Bannta Singh. He met Banta in a bad condition clutching the seats in front with both hands, scared to death. 
He says, "Are Banta Singh! What the heck's going' on? Why are you scared ? I was enjoying my ride down there ?"
Scared Banta replies. "Yeah, but you've got a *driver.* "


Chandigarh Or Jalandhar

Sardar was going to Chandigarh from pune by a air-india plane. He was alloted the middle seat of one of the 3-seats array. But as soon as the sardarji got into the plane, he sat on the window side seat which was actually for an old lady. After some time the old lady came and requested the sardarji to leave the side seat. But the sardaji told: "I want to see the view from the window and shall not leave". The old lady then complained to the air hostess. The air hostess came and requested the sardarji to leave that seat. But sardarji was adament and did not leave. Then the air hostess went and told the asst capt. He also came and requested, but in vain. Finally the Captain came. He whispered something in the ears of the sardarji, and the
sardarji immedietly left the side seat and returned to the middle seat. Astonished, the airhostess and the asst. capt. asked the captain what he told to the sardarji.
 Captain replied: "nothing. I just told him that only the middle seats will go to Chandigarh. All others will go to Jalandhar."


Santa in Temple

Santa went to temple & saw people puting coin in box & praying
Santa: Wow! How amazing. People are talking to God through coin phone without receiver.


Beans

A teacher asked her class for sentences using the word "beans"..
"My father grows beans," said one student.
"My father cooks beans," said another.

Then a Little Santa spoke up: "We are all human beans."

Funny Call Center Conversations

Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about".
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall".


Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia ?"
Operator: " Doesn't the product name give you a clue?"

 
Caller (inquiring about legal requirements while traveling in France ):
"If I register my car in France , do I have to change the steering wheel to the other side of the car?"


Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".


Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".



Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in Scotland ".


Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up until
this point?".
Customer: "Sure. You told me to write 'click' and I wrote
'click'".


Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"


Caller: "I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?".


On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the number on".